“The delays in service at SSA due to remote working are unacceptable. It is time to return to normalcy”
Congressman Bob Latta (R-OH5) penned a letter to the United States Social Security Administration (SSA) Deputy Commissioner for Operations Grace Kim requesting SSA offices reopen to the public and employees discontinue working remotely because they are currently unable to fulfill their public obligation to provide essential services in a timely manner.
Members of Congress who joined Latta in signing the letter are Representatives Brad R. Wenstrup, D.P.M. (R-OH2), Bill Johnson (R-OH6), Bob Gibbs (R-OH7), Troy Balderson (R-OH12), and Anthony Gonzalez (R-OH16).
“We are concerned that the Social Security Administration (SSA) is falling behind in its duty to provide services to Americans due to a lack of access to in-person services,” Latta’s letter explains. “It has come to our attention that in Ohio most, if not all, employees of the SSA are still working remotely and SSA remains closed for in-person appointments. This inaccessibility has hindered basic services, delayed time-sensitive assistance, and hurt senior citizens.”
“We understand the severity and hardships the COVID-19 pandemic placed on our country and safeguards, including teleworking capabilities, were implemented to keep employees safe,” the letter continued. “However, based on the delays our constituents are facing, it is clear SSA cannot fulfill their public obligation to provide essential services in a timely manner while working remotely. Fortunately, thanks to Operation Warp Speed, the Food and Drug Administration approved three vaccines for Emergency Use Authorization to help stop the spread of COVID-19. These vaccines are helping to keep people safe and allow Ohio and much of the country to re-open and return to pre-pandemic activities. In our state alone, there have been over 5.6 million Ohioans, or close to 50%, who have been vaccinated. The community COVID-19 positivity rate in Ohio is at its lowest since the beginning of the pandemic.”
“The delays in service at SSA due to remote working are unacceptable. It is time to return to normalcy,” the letter concludes. “We request SSA employees return to the office so that struggling Americans can get the timely assistance they deserve. Thank you for your attention on this matter and we welcome the opportunity to further discuss our concerns.”
View the complete letter to Deputy Commissioner Kim here.
Original source can be found here.
